Allow me to resume
telling you about my résumé.
Work History
ShipStation/ShipEngine — API Support Specialist, JUN 2017—Current Details
Role & Responsibilities
- analyze user call structure and submit enhancements to workflow
- consult with user development teams on product features and how best to utilize them
- create and maintain API-related training materials for internal and external use
- write software too assist user support in daily tasks
- create demonstrational software for potential user consideration
Zebra Sun Design — Owner/Operator, FEB 2014—Current Details
Role & Responsibilities
- develop and maintain new and existing client relationships
- manage project workload to ensure delivery of services on time
- continually improve processes to enhance quality and development time
- work with clients to improve future projects
HomeAway — Technical Support Specialist II, SEP 2015—MAY 2017 Details
Role & Responsibilities
- troubleshoot browser and email issues for user base
- identify issues with core services and submit defect reports to proper parties for resolution
- form splunk queries to assist of departments in information retrieval
- work with 3rd party payment companies to resolve issues with payment processing
eBook Architects — eBook Developer/Graphic Designer, SEP 2012—DEC 2014 Details
Role & Responsibilities
- Assess source material for development viability and cost
- format material for consistent experience across platforms
- perform quality assurance on fellow developer output
- plan and produce animation sequences
- develop branding for new and existing products
- design marketing assets
Skill Set
